[Resolved] Aircel — balance deduction

My name is S.Bhowmik. My number is [protected].Today Rs.15 have been deducted without my concern.some tumi to ho dialer tone have been activated without my concern. i called up 198 the executive immediately that person told me she doesnt have the information so call back after 2-4 hours. i called back after 4 hours then a executive forced me that i have received a call number starting with 1400 and activated the service which i didnt.i dont even receive calls from number starting with1400. then he transferred my call to his supervisor and i waited in the queue for 10 mins but no attain my call.then again i called back 198 the executive then told me there is no service activated. i told how can it be possible.then he gave a number 155223 and told me to call this number and deactivate the caller tune.and then call 198 after 2 hours for further details.i am very know to aircel and my connection not 1 month old i am facing this kind of issues. hope my issue will be resolved shortly or i will stop using aircel and opt for port out.

dayanand gahan 's response श्रीमान जी मेरे मोबाईल नम्बर ये है [protected] और मैंने 22 जूलाई को आप के यहाँ पर complan की थी aircel company ने मेरे 39 रुपये काट लिए और अब 198 और 121 कस्टमर केयर फ़ोन भी नहीं लगता और 600 sms भी काट लिए है और मेरा बैलेंस भी नहीं लोटाया है

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Comments

My no is [protected]. I am using this number for last 1-2 months and faced the issue in couple of times.Suddenly I found that Rs 14-15 has been deducted from my main account. Then I found that a message has been arrived in my msg-box with below text from 56060:

Hi, you have been paid for this Content. To download it, pls clink here http://111.93.115.200/.

I do not know how I have paid and who asked Aircel to deduct the amount. I think there is some automated process there to deduct the money from the customer account. If I call customer care then I get can get the information about the deduction ONLY. THEY DO NOT HAVE ANY BACKGROUD OF THE DEDUCTION.

Without explaining anything the customer care member transfer the call to his/her SENIORS. Now I faced the brand new drama. Upon waiting for 20-30 minutes in call the so called SENIOR do not pick up the call. So only thing I can get a frustrating Aircel Music.

job — m,y balance deducted

I have been using airtel service (prepaid) for the last 4 months. Every month Rs.30/- is deducted from my balance towards monthly subscription for RTCLUB. Msg sender from Airtel : 543212. Msg centre no.[protected].

I would request airtel not to deduct anything from my balance. I am not availing any RTCLUB service.

If possible please credit my balance for the amount deducted in the past.

Thanks,
rn pandey

Aircel — Debited Rs100/- INR

Dear Sir/Madam,
I am an existing customer of AIRCEL since july 2008, using consumer number [protected] [ a prepaid sim].Although there was no problem regarding your service at the begining, there has occured some major dicrepency, it seems from your part, on 23rd of this month.To be specific, I may state my complaints on a perticular occurence that has forced me to write directly to you; as I have been debited Rs100/- INR out of no-where. I am using a handset of Nokia 1200 where, for your information, there is no facility of GPRS system.Nor have i used any of your special downloading services ie. ringtone download, screensaver download. I am not using the caller tune service.
It is very clear to you by my statements that there remains no chances of automatic deduction of mobile balance due to my preference of centain special services.I am not using any extra service rather than receiving and making phone calls, and as
I live alone nobody handles my phone beyond my presence.I made some utter vulnarable efforts to contact [protected], and when succeded no one could give me logical
reasons behind this undue deduction of Rs 100/- INR credit balance.

This is quite a gruesome matter.

I hope you understand the circumstances.I would be grateful to you if you make efforts to solve the puzzle out
and would expect to hear from u soon.
If my complaints are not solved in a satisfactory way it would compell me to widraw my connection with you.

Thanks and Regards,
Monju Ghosh.
32/1C Gobinda Bose Lane.
Bhowanipur,
Kolkata- 700 025.
Ph: +91 [protected]